Shipping Policy

Production will begin once your order has been confirmed.

Please allow approximately 1–2 months from the date of your order for shipment.

After we receive your order and confirm the production schedule, we will notify you by email of the estimated shipping date.

Once your item is completed, we will contact you again by email to confirm completion and shipment. If tracking information is available, it will be included in the shipping confirmation.

Production may take longer than initially estimated due to the production process, availability of materials, or other circumstances. If this occurs, we will contact you with an updated schedule.

Orders within Japan will be delivered by a shipping carrier designated by us.

Shipping fees will be calculated based on your order and displayed at checkout.

Delivery times after shipment may vary depending on the destination, shipping carrier, weather conditions, and other delivery circumstances.

saku gan offers international shipping to selected countries and regions.

International shipping fees are calculated based on the destination and the details of your order and will be displayed at checkout.

If tracking information is available, it will be provided with your shipping confirmation.

Delivery times after shipment vary depending on the destination, shipping carrier, customs clearance, and local delivery conditions.

saku gan offers international shipping to selected countries and regions.

International shipping fees are calculated based on the destination and the details of your order and will be displayed at checkout.

If tracking information is available, it will be provided with your shipping confirmation.

Delivery times after shipment vary depending on the destination, shipping carrier, customs clearance, and local delivery conditions.

International orders may be subject to customs duties, import taxes, value-added tax (VAT), and other fees imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fees and are the responsibility of the customer.

For details regarding applicable taxes, customs duties, and related charges, please contact the customs authority in your destination country or region.

Please ensure that your name, shipping address, postal code, telephone number, and other delivery information are correct before confirming your order.

If an order is returned to us due to an incorrect or incomplete address, refusal of delivery, prolonged absence, or other circumstances attributable to the customer, you may be responsible for additional shipping and other costs required for redelivery.

If you notice an error in your shipping information after placing your order, please contact us as soon as possible. Please note that we may not be able to make changes once your order is being prepared for shipment or has already been shipped.

As each saku gan piece is made to order, completion times may vary depending on the item and production schedule.

If there is a significant change to the estimated shipping date originally provided, we will contact you with an update.

After shipment, delivery may also be delayed due to customs procedures, shipping carrier circumstances, weather conditions, or other circumstances beyond our reasonable control.

If you have any questions regarding your order or delivery, please contact us through our Contact page.